Shipping & Deliver
Your products will be sent out of our store at most 3 days after the order is placed. Please allow for this time when placing orders. Orders are carefully packed for insurance purposes and to respect your patronage. We prefer not to rush shipping
Privacy & Security
All information provided to Botanica Alafia is kept confidential and not provided to third-parties for any purpose. Our website is a secure site with Level 2 service provided by our server.
Returns & Replacement
We make every effort to make certain your shipment arrives to you in a perfect state. If any of our items reaches you damaged, please call us within 24 hours of receiving the purchase. We can place a claim with the shipper. Return the product within 30 days to receive full credit.
All orders are processed between 24-72 hours of receipt. In the event that you place an oder for a prodcut we currently do not have in our inventory, we will contact you directly either by e-mail or phone.
Payment, Pricing & Promotions
Botanica Alafia frequently offers sales and promotions of our products on our site. Wholesale purchasers will have to establish a wholesale account with Botanica Alafia to receive wholesale prices that include tax id number. Wholesale products need to be ordered in bulk quantity of 6 or 12 per product ordered, depending on the product.